Letting agent reviews for Sandstone Investment And Management, Nottingham

The agency is awful, avoid it like the plague. Every issue I report is pretty much ignored and emails not replied to despite sending a letter to the landlord, contacting the council and the student union. We had several emergency issues (e.g., our only toilet became blocked and unuseable), and despite hounding them and leaving lots of pleading voicemails we received no response for over a month. We had to pay for an emergency plumber out of our own pockets. Similarly, we have had a mould problem including mushrooms growing in our bathroom despite regular cleaning and they have yet to do anything about it for 6 months. We have had 5 people quit in the year we have lived here which shows the type of work environment it must be and how overworked they are. The only reason I have given it one star is for the angel Ellie who took over our house recently, responds to our emails and has got (some) issues fixed for us.