Martin & Co, Southampton

An awful letting agency -would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!