Landlord Membership
Most landlords are not the problem, and most landlords have no way of proving it.
If you keep a property in good order, answer the phone and return deposits without an argument, a prospective tenant has no way of knowing that before they sign. The bad ones are equally invisible. That is the gap this exists to close, and it works in your favour as much as anyone's.
Membership is free
Claiming your profile costs nothing. It gives you:
- A right of reply on every review. Published alongside it, so anyone reading the complaint reads your answer too.
- Notifications when something new is posted about you.
- Somewhere to state your accreditations, your landlord association membership and your redress scheme.
- Somewhere to state your policy on housing benefit, which matters more now that blanket bans are unlawful.
- Verification, so the profile is visibly yours rather than an unclaimed page.
How reviews work
The question every landlord asks first, so here it is plainly.
- Reviews are moderated and checked as coming from genuine tenants.
- Ratings use Bayesian weighting, so a single review cannot define you, and accuracy improves as more reviews come in.
- Reviews are anonymous by default, showing the address and the year the tenant moved out but never their name unless they choose. That exists to protect tenants from retaliation, and it is not negotiable.
- There are automated safeguards against defamation and abuse, and a formal complaints procedure for anything that gets through.
- You always get a right of reply.
We are independent of the property industry and take no money from it. That cuts both ways: nobody can buy a better rating, and nobody can buy a worse one for a competitor.
Why this is worth your time now
The Renters' Rights Act changed the economics of being a landlord on 1 May 2026.
Section 21 is gone, tenancies are periodic, and possession requires a specified ground proved in court. Turning a tenancy over is slower and more expensive than it was, which makes keeping a good tenant worth considerably more than it used to be.
A public record of being reasonable is a recruitment tool for exactly the tenants you want to keep. And a compulsory landlord ombudsman and a Private Rented Sector Database are both coming in the next phase, so being a visibly compliant landlord is about to stop being optional.
If a review is wrong
It happens, and there is a route.
Reply first, because a calm factual reply is usually the strongest response available and it is visible to everyone who reads the review. If the review is factually false, breaches our rules or identifies someone, use the complaints procedure and we will investigate it properly.
What we will not do is remove a review because it is unflattering. That would make the whole thing worthless, including for the landlords it currently helps.
Get started
Sign up below. If you use a letting agent, they can claim their own profile on the letting agent membership page, and the membership overview covers both.
It is also worth reading what tenants are being told, since it is the same law you are operating under: what landlords are responsible for and what the Renters' Rights Act changed.