Letting agent reviews for
Quay Property, Stretford
Average agency Rating: 3
★★★☆☆☆☆☆☆☆
Number of times reviewed: 1
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Quay Property, Salford
Reviewed 27 February 2023
★★☆☆☆☆☆☆☆☆
I would NOT recommend using this agency. It is awful.
The Agent was dificult to contact in general and for maintenance, impossible, except by using a very prescriptive system called fixflo, where every problem had to be videoed and uploaded to their site. On one occasion the power failed in the middle of the night on a Sunday so it was not of much use. It turned out to be a problem with the freezer which constantly blew the fuses. We ended up not using it for the last 6 months of the tenancy. We had to pay for the electrician call-out as (of course) we were unable to arrange it via fixflo (the problem being impossible to video because of the dark!)
We struggled to get back any deposit as they claimed 150% of the deposit as damages! In the end the arbitrator returned two-thirds, but only after many hours spent rebutting the landlord/agency's baseless claims. We spent £270 getting the place professionally cleaned and they then wanted to charge another £100+ as they said it was not done properly. The damp/mould was said to be our fault, but we now know that previous and next tenants had the same heating and damp problems.
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The Agent was dificult to contact in general and for maintenance, impossible, except by using a very prescriptive system called fixflo, where every problem had to be videoed and uploaded to their site. On one occasion the power failed in the middle of the night on a Sunday so it was not of much use. It turned out to be a problem with the freezer which constantly blew the fuses. We ended up not using it for the last 6 months of the tenancy. We had to pay for the electrician call-out as (of course) we were unable to arrange it via fixflo (the problem being impossible to video because of the dark!)
We struggled to get back any deposit as they claimed 150% of the deposit as damages! In the end the arbitrator returned two-thirds, but only after many hours spent rebutting the landlord/agency's baseless claims. We spent £270 getting the place professionally cleaned and they then wanted to charge another £100+ as they said it was not done properly. The damp/mould was said to be our fault, but we now know that previous and next tenants had the same heating and damp problems.
