Letslivehere, Newcastle upon Tyne

Never helpful at all, rude staff, only care about you when you first sign your contract and pay up. After this, they provide shocking customer service and ignore you.

Very rude staff who refuse to acknowledge their own errors. Letslivehere told me that I would not be allowed my keys until I signed a disclaimer stating that I accept the lack of furniture in the house and accept that the property was not as advertised.

During the process of complaining; the director of the agency showed up at my property with absolutely no warning and proceeded to bang on the door which I found to be intimidating. The landlord of the property was forced to change to another agency as Letslivehere, who were happy to take our money for admin fees, did not take any responsibility for any of the issues in the property and instead blamed the landlord, so myself and the other tenants were stuck in a loop of being passed form agent to landlord continuously until the landlord finally changed agent; I have had absolutely no problems since the change - which highlights the shear incompetence of Letslivehere.