Letting agent reviews for
Townends, Guildford
Average agency Rating: 3
★★★☆☆☆☆☆☆☆
Number of times reviewed: 2
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Townends, Guildford
Reviewed 8 July 2017
★☆☆☆☆☆☆☆☆☆
They were very helpful when we were looking to move in but hopeless with maintenance issues. They didn't reply for weeks and when they did send someone out they blamed us for the mould all up the walls, on my babies toys etc. They told me to open the windows to air the place when it was already cold. The storage heaters were not very effective at heating the flat.
They only took action when I got hold of contact details for their head office (not easy to get) and wrote a long letter detailing all the issues and addressed it to a bit boss. Someone came round pretty quickly after that.
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They only took action when I got hold of contact details for their head office (not easy to get) and wrote a long letter detailing all the issues and addressed it to a bit boss. Someone came round pretty quickly after that.
Townends, Guildford
Reviewed 8 July 2017
★★★★★☆☆☆☆☆
The agency did not help us much. they even tried to charge us £175 for some checks of electricity (that have been done for free by landlord)
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