Bush Lettings, Cambridge

The agency were usually quick to respond to emails but were never particularly polite - we often felt that we were treated like surly teenagers, rather than young professionals, and regarded with deep distrust. Their customer service left a lot to be desired. On one inspection, they seemed to take issue with the tidiness of the house, rather than the actual condition of the building, which is what the inspection was for. It took a lot of unnecessary backwards and forwards emailing to persuade them to let us put a dishwasher in. They were always very prompt with house inspections and with renegotiating rent (ie putting the prices up) each year. The fees, like everywhere, were extortionate.