Redwood House, London

Allowed a cat to move into a no pet tenancy. Tenant has asked if others were ok with a cat before moving, agent had said yes repeatedly, all in writing. Never told us. Cat moved in, I have asthma and can't live with a cat. Then it got fleas. 1 month in lockdown with fleas that were everywhere and would not leave .begged landlords for pest control. Technically our contract said we had to pay for pest control but it also said no animals. pest control eventually organised by agency but they guy only did bedbugs and didn't give a list of chemicals used. Then agency tried to make us pay the £700 or more for it. Also didn't check gas for 2 years and only when we complained to council. Did not out deposit in protection scheme until 1 year after I'd move in. Never answered emails. Rude. Came over without warning at 9pm at night and just let themselves in. Washing machine caught fire, oven would break fuse every time we used hob and blender caught fire when plugged in and they never ever sent electrician. Washing machine kept breaking.went without WiFi for months. Illegally evicted Tennant's during covid as landlord wanted to sell. Also no markings on oven . tenants told to put hand in oven to check if hot enough and check temperature! Used a lot of emotional blackmail as well, horrible emails.