Breckon and Breckon, Oxford

Unbelievably slow and incompetent service, take weeks to respond to emails, take months to take action, blaming tenants for issues which are clearly not down to tenants and this has been confirmed by damp specialists

Right I have to change my review from 5 stars to 1 and to be honest if it would be possible I would give Breckon & Breckon 0 stars. My previous review was based on the renting new property experience. Not surprisingly when the agency wants your money everything is great and easy. Unfortunately after a year at the property and the most pathetic and disappointing check out process I changed my mind and want to warn all potential tenants to AVOID THIS ESTATE AGENCY AT ALL COST.
I have some experience with renting from letting agents and we all know that it's painful and costly experience. I have been renting for over 16 years and have to say Breckon & Breckon managed to top the list of ridiculous and frankly out of order tactics I have ever come across during all 16 years. I have always respected the property I lived in and when leaving always left it in better condition then found it. This time was exactly the same. During tenancy I replaced lot of little items in the house, replaced the silicon around bath, shower, kitchen sink, repainted walls, professional clean the carpets and lots more. Initial the agency was trying to deduc money for the condition of the carpets. When I supplied very detailed photos and description of the condition of the carpets and the rest of the house which was recorded by me the day I picked up the keys the agency realized that they won't be able to unfairly charge and make money for that so they moved to what I can describe as the most pathetic and ridiculous reasoning for the money deduction I have ever come across. They could not find anything wrong so charged me for the chip and dust on blinds, chip on skirting boards and house not cleaned to professional standards. See the photos below and decided for yourself.........just think twice before you rent from them.....I will never make the same mistake.

The worst agency I've experienced (and I've rented through many agents). Terrible communication, over-priced, don't repair anything, slow to solve problems (rarely solve anything at all), tried to charge 2/3 of deposit unlawfully (in dispute with TDS). Advise against strongly!