Bruten and Co, Notting Hill Gate

I believe they are the worst. They bully customers and have no manners or respect. I tried to rent a flat with them back in 2014, however, after I paid the deposit and signed the pre-contract, they rent the flat to someone else and they didn't notify me about it. The day I was supposed to get the keys, they didn't reply to my emails so I went there and the agent told me he doesn't have time to talk to me and I have to book an appointment with him!! Very rude to me and my father! His name was Sam Jones, He wasn't answering my questions and told me that I have to leave the agency and book an appointment to talk about the money they owed me. It took 4 months for them to send my deposit back by cheque, without apologizing. I had to move to a hotel for a week, cost me more than £400! I never forget the way they treated us in their office in Notting hill gate! Imagine I was there to get my keys to move in, but instead, a rude person telling me that agency rented the flat to someone else and If I have a problem with that I have to book an appointment and come back to the agency later! a few years later they tried to remove my remove from one of the review websites by accusing that I never been their customer and I'm and fake account! The admin of the website contacted me because he was suspicious of their accusation, I sent the admin all the documents and bank transactions that I had with Bruton & Co. so they kept my review. It's been 5 years and I'm still waiting for their apology.