Letting agent reviews for
City Life Group, Birmingham
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
City Life Group, Birmingham
Reviewed 14 September 2019
★☆☆☆☆☆☆☆☆☆
So, for anyone interested, the world's rudest staff belong to a company called City Life Group, based near Five Ways in Birmingham. These people called me a prat, and told me to **** off, even though I was there to request money that was legally mine, or at least something written down telling me what was happening with it.
I'm posting the following review of them on any websites I can!
I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them.
Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent is not liable for what is a contractual agreement between me and the utility companies.
I received no response to my email, and so called them once the 10 working days was nearly up to ask about progress. I was told by the member of staff who answered that he did not have time to deal with me, and he hung up on me whilst I was speaking, and repeatedly cancelled every call I attempted to make that afternoon.
This led me to visit their office, where I was told by a member of staff "I don't care about your deposit", "You have no business talking to me", and to "Just go". I was told the Director would deal with my enquiry the next day.
On my next visit, I was shown the same level of disregard by the Director, called a "prat", told that I "enjoy being a prat", and told to "**** off out the office", simply for wanting written information about what was happening with my deposit.
I was also complained at for requesting a copy of the protection certificate for my deposit, which had never been provided to me. I was told it may not be protected, and was told "You come in here like you know something, when you don't know anything" when I mentioned the legal obligation to have protected it. I eventually left the office when they threatened to call the police for "disturbing" their work, despite my visit being entirely related to their business.
The following week, I received an email from a different member of staff, Abbi, (whose pleasant customer service more than makes up for anyone else I'd dealt with there) asking where I would like my deposit sent to, just before I filed a dispute with TDS.
The customer service provided by most of the staff at City Life Group was simply rude, ignorant and offensive, and I believe (and was told by them) that it was due to the fact that I was no longer a tenant and so wasn't their customer any more (despite having paid them nearly £16,000 in rent over two years!).
If you want an easy ride when reclaiming your deposit, and staff who know how to talk to a human being with any level of decency, DO NOT rent from City Life Group.
Read Full Review ⇒
I'm posting the following review of them on any websites I can!
I have just finished a tenancy with City Life Group, and cannot emphasise how much I would warn people against renting through them.
Upon claiming my deposit back, I received demands to prove that utility bills had been paid. I disputed this as the agent is not liable for what is a contractual agreement between me and the utility companies.
I received no response to my email, and so called them once the 10 working days was nearly up to ask about progress. I was told by the member of staff who answered that he did not have time to deal with me, and he hung up on me whilst I was speaking, and repeatedly cancelled every call I attempted to make that afternoon.
This led me to visit their office, where I was told by a member of staff "I don't care about your deposit", "You have no business talking to me", and to "Just go". I was told the Director would deal with my enquiry the next day.
On my next visit, I was shown the same level of disregard by the Director, called a "prat", told that I "enjoy being a prat", and told to "**** off out the office", simply for wanting written information about what was happening with my deposit.
I was also complained at for requesting a copy of the protection certificate for my deposit, which had never been provided to me. I was told it may not be protected, and was told "You come in here like you know something, when you don't know anything" when I mentioned the legal obligation to have protected it. I eventually left the office when they threatened to call the police for "disturbing" their work, despite my visit being entirely related to their business.
The following week, I received an email from a different member of staff, Abbi, (whose pleasant customer service more than makes up for anyone else I'd dealt with there) asking where I would like my deposit sent to, just before I filed a dispute with TDS.
The customer service provided by most of the staff at City Life Group was simply rude, ignorant and offensive, and I believe (and was told by them) that it was due to the fact that I was no longer a tenant and so wasn't their customer any more (despite having paid them nearly £16,000 in rent over two years!).
If you want an easy ride when reclaiming your deposit, and staff who know how to talk to a human being with any level of decency, DO NOT rent from City Life Group.
