Ridgeway Estate Agents in United Kingdom

We found Ridgeway to be entirely unhelpful in solving our significant issues with the landlord. Having submitted a 5 page complaint about ongoing unlawful behaviour including harassment & invasion of privacy from the Landlords, and been promised in writing a swift response by the agent, we heard nothing further at all until check-out, at which point we were advised they would be attempting to keep our deposit, based on a list of entirely fabricated issues. Now in dispute and raising a formal complaint to the Tenancy Deposit Scheme
***DELIGHTED TO UPDATE INTERESTED PARTIES THAT THE TDS ADJUDICATION REPORT FOUND NO GROUNDS TO RETAIN THE DEPOSIT, AND DIRECTED IT TO BE RETURNED TO US***

The agency was quick to take your money and chase if the money didn't get transferred, but not so much to get maintenance completed. It took months to get the basics resolved. One of the windows wouldn't shut, hence was open and anyone could have broken in, it took nearly a year to get it fixed. When I came to move out they picked up on the slightest of dust. They attempted to deduct £80 from my deposit due to dust and cobwebs which came into the property after I moved out. They found less than 1cm of breadcrumbs and a grape stalk, this was "disgusting". They were also claiming against general wear and tear. They expected the property to be in a better condition than which it was let in.