Kathy Horniblow in Wincanton

My tenant had £200 withheld from her deposit, the house cost me £240 to be cleaned. The electrics were signed off as was everything else. She had a brand new oven that was left filthy. The garden was left overgrown. The carpets, which were new, were not cleaned. Curtain poles were broken which I had not be informed about. Any complaint was dealt with within 24 hours. She only started ranting when I passed on the cleaning bill. The original inventory in found nothing needed do doing, yes some of the paint work was tired - it is an Edwardian house. Never renovated, electrics & gas were brought up to standard. Carpets replaced and hall painted. Garden cleared & a new fence. I was called out for ‘asbestos’ in the chimney and when I took out the iron grate & pointed out that it was iron and not asbestos, she made no attempt to apologise. She called me out twice about the new cooker and I called my electrician out - no fault found - she just didn’t know how to turn it on….. I own 5 properties and have been a landlord for nigh on 30 years. Louise Deeming is the only tenant I have ever had issues with. I have only had to withhold deposit once before and the tenant there were given a bill of £450 for cleaning and tip runs. They understood & were in agreement with the charges. I have no idea why Louise kicked off, she saw the invoice from the cleaning company and she saw the inventory out. She also gave me a bad feedback on my photography which is bizarre as she has never used me as a photographer and since I mostly work for farmers weekly she’s unlikely to use me. She was a single mother of two and went back home to live with her parents.