Matthew Robinson in Blackburn

Firstly we paid extra a month in rent to have bills included, we were told someone would come every month to top them up but we were left 2 - 3 months at a time and not even compensated for it, I have tried to confront the landlord about it but he is just ignoring me. On the DPS our tenants reference is "crybabies" so that just goes to show his attitude towards being a landlord. He has tried to take a huge chunk of our deposit for cleaning the oven and the flat even though neither were cleaned when I arrived and I cleaned it thoroughly with my dad the day I left, he also tried to charge us for things that the previous tenants had left behind, after claiming he cleaned the flat himself, it was a surprise. The landlord himself lives in Spain and has not got the full service with the letting agent so they give you the keys and its thats their job done until you hand them back, he relies on his dad to do all the jobs for him and he wants none of it, at one point he even told me to stop contacting him, but I couldn't get hold of his son so overall it was a joke.