Tenancy review for 117 Uxbridge Road in London Borough Of Richmond Upon Thames, Hampton rented via Akelius Residential

Agency rating: 1

YOU HAVE SEEN THE HORROR MOVIES
BUT THERE NOT TRUE
RENT FROM AKELIOUS
YOUR LIFE WILL BECOME ONE TOO!!

Since renting from Akelious I have lost sleep, lost money, lost weight, lost hair, health has been severely affected.
Service center lie often
MAKE SURE EVERYTHING IS DOCUMENTED

Also be very careful of a Irish general site manager.
All of the below was his responsibility and duty of care in which he failed to do. This man also did further damage to my insurance claim by failing to provide the receipts to Insurance company, in order to tamper and slow down my claim, after I complained about him.
I have been living on a building site for 6 months.
In that time, I’ve had
-A constant fire alarm beeping in my flat for three months keeping me awake
-No water for 23 hours hot or cold!
-other days of no water
-Plus 3 full days of no electrics
-Hot water cutting in and out!
-a rental increase
No electricity
-Been homeless despite paying full rent
-Some Emails calls ignored
-locked out of my flat
-Holes in my flat where heat escapes and woodlice crawl into my apartment.
-Verbally abused by builders on site from Streamline,
-Flat was flooded for Streamline builders.
My roof collapsed in on my flat I lost all my furniture and still have not received a penny or any sort of compensation or even an apology from them. (thankfully I was not at home or I would be dead from the fallen bricks and debris.

Another worrying point the General site manager admitted that he knew about the accident with roof collapse the night before at 6pm however despite having a master key and this being an emergency and one of the streamline builders reporting water to IRISH SITE MANAGER coming from under my door he or streamline still did nothing and never made any attempts to clear the damage/mess up or avoid further damage
It was my neibour downstairs who informed me.
It’s highly suspicious they didn’t inform me at all.
I could have still saved some of the items had I know earlier!
It was also me who called the fire brigade to avoid a fire in the building due to wet electrics etc.
A bit common sense that the builders were lacking in there.
Managers from Streamline proved to be useless and would often ignore my calls and emails.

I found Irish site manager when he did eventually show up the following day @10.20 one hour and twenty minutes late to be rude, no communication skills highly inexperienced and he answered me back several times and felt the need to be patronizing and sarcastic many times in front of a witness, through his verbal and written messages.
HE promised me in front of a witness
A new flat while new one being fixed up
Insurance claim would be filed right away
Paper work on day of moving back in to state flat was safe and liveable again
Communication/updates on a regular basic
(I RECEIVED NONE OF THE ABOVE)

I now have a second leak in my ceiling despite being told it was fine, and they have left me with a hole, and keep deleting my honest review
I have been made promise after promise
THEY KEEP DELETING THESE REVIEWS
THIS IS MY 7TH ONE NOW
I WONT BE SILENCED

Property rating: 1

Terrible flat
Holes in wall and floor
Woodlice crawling through
cold and drafty
poor poor condition

Area rating: 10

Hampton hill great area, got to know a lot of locals.
Beautiful scenery.
An amazing place to live, lots coffee shops too.