Letting agent reviews for
Cm Rent And Sales, Chelmsford Duke St
Average agency Rating:
☆☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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Cm Rent And Sales,
Reviewed 5 March 2022
★☆☆☆☆☆☆☆☆☆
Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They moved me in after they had seen fleas as they didn’t report it to anyone, only found out as I was getting bitten and then read it once I received the inventory a few days later.
They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues. They get opinions from contractors and chose the one that suits them without fully investigating issues. I had a power flush done in Jan and I have been desperately trying to get them to look at it again, two British Gas engineers said it failed when attending on the other issue and yet they only took the view of the people who did it and categorically told me it was fine. Now the boiler has broken as it is so full of sludge.
I complained to head office and they said they weren’t aware of issues I had reported repeatedly and even had their replies! Then went on to say whilst they accepted there were delays there’s no evidence this would have made things worse… leaving a leak and not fixing it won’t make it worse?!? They will not accept any fault. These people should be ashamed of themselves
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They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues. They get opinions from contractors and chose the one that suits them without fully investigating issues. I had a power flush done in Jan and I have been desperately trying to get them to look at it again, two British Gas engineers said it failed when attending on the other issue and yet they only took the view of the people who did it and categorically told me it was fine. Now the boiler has broken as it is so full of sludge.
I complained to head office and they said they weren’t aware of issues I had reported repeatedly and even had their replies! Then went on to say whilst they accepted there were delays there’s no evidence this would have made things worse… leaving a leak and not fixing it won’t make it worse?!? They will not accept any fault. These people should be ashamed of themselves
