Letting agent reviews for
DJ Alexander, Edinburgh
Average agency Rating: 2
★★☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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DJ Alexander, Edinburgh
Reviewed 23 July 2018
★★☆☆☆☆☆☆☆☆
Initially, they were good with the inventory and everything. But then once things started to go wrong, they were useless! Told us wrong numbers to call in case of emergency aka the pipe bursting which resulted in us paying 200 to a emergency plumber and they were relectutant to give it back (we did eventually). When we moved out, we followed their checklist precisely and even got it professionally cleaned. They still tried to take all our deposit off us for the smallest of things. After months we ended up getting half back with lots of effort which was very frustrating. When we rang them after submitting evidence the person handling our case had left and the new person had no idea so the process took even longer
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