Andrews, Southville

Mistakes constantly through getting this property and not providing help for us in trying to get out landlord to act. Clumsy and Dysfunctional

Rip off, poor communication, high fees, didn't always inform the whole house about viewings.

I give them some stars because unlike other agencies I have experienced they did not try to actively con us out of extra money. However, agency fees were extortionate, especially considering they were really of no help to us. It was difficult to get them to answer the phone. They would phone me whileI was at work and when I called back couldn't remember why they rang - on several occasions. They asked for documents to be faxed to them, then sent frantic emails saying we had failed to fax them in on time - in actual fact it turned out they hadn't checked the fax tray in the office. They mis-communicated the landlord's requirements, telling us he would never allow a pet to be kept at the property. When we spoke to him in person it turned out he was happy for us to keep a pet.
Thankfully, we only dealt with the agency during the moving in period, after which management of the property was handed over to the landlord.