Landlord reviews for
Sara Elisabeth Huck in Salford
Average Landlord Rating: 3
★★★☆☆☆☆☆☆☆
Number of times reviewed: 1
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Sara Elisabeth Huck, Salford
Reviewed 27 February 2023
★★☆☆☆☆☆☆☆☆
The Landlord, Sara Elisabeth Huck, is a director of Quay Property Investments.
Because of the difficulty contacting the letting agency, and because we had had the landlord's contact details from the outset, we would sometimes contact them direct.
I have to say that I thought that being able to deal with the landlord direct, when they were themselves a director of the letting agent, would be helpful. I have rarely been more wrong.
They were slightly odd but fairly friendly at the outset. However, they became increasingly brusque and unfriendly. Repairs were rarely carried out in an efficient manner and it always felt as if we were being blamed for anything that went wrong. This meant that we stopped reporting problems, especially with mould or any breakages (eg a doorhandle which broke and which we were charged for out of our deposit)
So any mould was our fault, despite a neighbour in the street telling us that the whole row of houses had a persistent damp problem.
We struggled to get back any deposit as they claimed 150% of the deposit as damages! In the end the arbitrator returned two-thirds, but only after many hours spent rebutting the landlord/agency's baseless claims. Most tenants would not have had the time, or possibly the life experience to fight this.
We spent £270 getting the place professionally cleaned and they then wanted to charge another £100+ as they said it was not done properly. The damp/mould was said to be our fault, but we now know that previous and next tenants had the same heating and damp problems.
Read Full Review ⇒
Because of the difficulty contacting the letting agency, and because we had had the landlord's contact details from the outset, we would sometimes contact them direct.
I have to say that I thought that being able to deal with the landlord direct, when they were themselves a director of the letting agent, would be helpful. I have rarely been more wrong.
They were slightly odd but fairly friendly at the outset. However, they became increasingly brusque and unfriendly. Repairs were rarely carried out in an efficient manner and it always felt as if we were being blamed for anything that went wrong. This meant that we stopped reporting problems, especially with mould or any breakages (eg a doorhandle which broke and which we were charged for out of our deposit)
So any mould was our fault, despite a neighbour in the street telling us that the whole row of houses had a persistent damp problem.
We struggled to get back any deposit as they claimed 150% of the deposit as damages! In the end the arbitrator returned two-thirds, but only after many hours spent rebutting the landlord/agency's baseless claims. Most tenants would not have had the time, or possibly the life experience to fight this.
We spent £270 getting the place professionally cleaned and they then wanted to charge another £100+ as they said it was not done properly. The damp/mould was said to be our fault, but we now know that previous and next tenants had the same heating and damp problems.
