Tenancy review for Bt Delta Point 35 in London Borough Of Croydon, Croydon rented via Criterion Hospitality

Agency rating: 1

Despicable management. Repairs are ignored for months, and never resolved. They make you go through loops of emails without taking responsibility, in the end nothing is resolved. They only care that money is flowing in.

Lifts are never working, sometimes only 1 in 5 is working. The emergency lift has not worked in 1.5 years. Scary!

Lots of problems with mail delivered, but lastly they keep it for you, but only allow 5 hours per day to collect.

People moving all the time, which shows the poor value that this is.

No pets policy, yet the flats are unfurnished. I will never understand how landlords and agencies are allowed to do this. Pets are family, and not something to be disposed of!!!

Britannia Point is another building managed by the same company with worse reviews on google maps. Also check reviews for Criterion Capital there.
Check the reviews for their website 'criterioncapital.co.uk' on trustpilot.

Property rating: 5

Constant hot water problems that spans at least a year. You never know when you have it. I've taken so many cold showers that I have lost count. It is unbelievable!

Appliances are quite the rubbish and don't last. I have had 4 broken so far in an unreasonably timeframe. Within two weeks after moving in the freezer broke, ruining £100 worth of food. Never saw a dime as compensation from the management.

Be prepared to stand the noise. Windows are paper thin, hence you can hear everything: the flat upstairs, the ones next to you, the corridor, tuning cars that make absurd noises (there's even drag races sometimes), many fireworks, plenty of sirens at late hours, loud people outside (echos a lot), etc. Constant noise day and night.

Exterior windows not been cleaned not even once in 3 years. More like a wall. Depressing!

Structural issues:
The walls inside are thin and not very stable, hence damage easily. I have fissures in many of the walls. The paint is so bad, that when you splash something you won’t be able to remove it without taking the paint along with it. I cannot clean anything from the wall, and in the bathroom I’ve just learned to live with stains all over the place, because water obviously gets splashed. The floor damages easily. Draft on the windows. Fridge is right next to the oven. It even says in the instructions to never do that. It is a waste of energy and money. Bring your own toilet paper holder, because there is none

Area rating: 3

Dangerous area. Police seen frequently near the building. And I have seen arrests with armed police more than once.

Extremely hard water.

Council is expensive, given they do not do a proper job, and I don't see that changing anytime soon. They have increased the council tax by 1.5 in 3 years. That's a lot!