Tenancy review for Prince Rupert Drive Aylesbury in Aylesbury Vale, Aylesbury rented from Benjamin Stephen Jones rented via Professional Living Limited

Landlord rating: 2

Ignoring emails, ignoring his duties. When I experienced abuse from one of the tenants- landlord protected abusive tenant, because privately that’s his friend.

At some point police decided to visit the house when I was experiencing abuse from abusive tenant - as they heard over the phone that I’m in very risky situation with passive aggressive person treating to threaten me.

Landlord did nothing, not showed any support and used the lowest excuses. He only cared about himself and made me feel excluded as well as discriminated.

Abusive tenant ended up stealing some of my belongings. Landlord used excuses and did not tried to help.

Landlord still owes me money for breaking some parts of my tenancy agreement. Landlord was trying to use white lies and excuses - but I have a lot of evidence on paper, in screenshots and exchange of messages, proving that he lied and is trying to avoid his responsibility & that he charged me for not provided service.

I am still experiencing massive ignorance and also he is on purpose delaying his responses to my official letters.

"According to Section 11, from The Landlord and Tenant Act 1985, your landlord needs to give you at least 24 hour notice before they come around and visit for any reason". And this landlord twice had violated this regulation leaving me in very uncomfortable position. Once he opened and entered my bedroom without notifying me, without my permission when I was not around, and he left there something. On another time he came to house and started moving my stuff in the kitchen (while I was in middle of cooking, and I was wfh).

I am stressed after being tenant in that property, I had lost a lot of money and keep experiencing delays, ignorance and unfair treatment.

Agency rating: 3

Ignoring emails and messages. Providing outdated information on main website. Not having any google page or official page for ratings - which is very suspicious. Limited information online related to more details about agency opinions.

Property rating: 5

House according to the contract, advertising and according to agency website- is supposed to be cleaned every week. In reality - it’s cleaned once per 2 months or not at all.

Also a lot of equipment is very old and whenever something stops working due to that, landlord have massive delays with fixing things. Last time me & other tenants have waited 1,5 month for vacuum cleaner to be delivered after fixing. Also when we did not had hot water in 2022 in entire house- we waited about 3-4 days for this issue to get fixed.

I had to pay myself for some maintenance things since landlord kept ignoring me with it. And I mean exchanging toilet brushed which were dirty, rusty and at least 10 years old. I had also exchanged light bulbs, some small daily use things, since nothing was being done, despite informing landlord about each issue.

We had once massive infestation with maggots - and we had to sort that out ourselves as tenants due to landlord ignorance.

Area rating: 6

Sometimes it’s very loud due to partying neighbours, sometimes people tent to block road which causes a hassle for local bus drivers. Few times over weekend people were shouting near the property. In the property abusive tenant was making some parties with landlord for their friends - which was lasting till late night and making nearly impossible for me to fall asleep, as I need silence and quiet environment.

It’s a 50/50 area, not worth the price. I’m moving to much more peaceful and quiet location in same town, for more reasonable price.