9 Market Street
Newsome, Huddersfield, HD1 2EH
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⭐ Tenancy review
Damp, mould and manipulation
1 ★☆☆☆☆☆☆☆☆☆
Overall tenancy rating
Moved out
2024
Date reviewed
31 July 2024
Vanilla Lettings, Huddersfield
1 ★☆☆☆☆☆☆☆☆☆
Letting Agent rating
If you are struggling in a rented property I urge you to look at the Shelter website, it works to protect tenants and has a live chat if you need help.
I stayed at Luxus residences in Huddersfield run by Vanilla lettings 2022-2024. In short I had a horrible experience. The flat was the basement flat which had had a leak before I moved but they assured me it was fixed and the flat was ready. The day of moving in the flat stank and the floor was so dirty that by the time I left there was still engrained dirt that would rub off on my socks when walking around. I had black mould and white mould on all the furniture and it covered my kitchenware and has damaged my shoes. I have had to throw out food items such as tea and herbs from cupboards from mould. There was black sludge under the sink that has not been cleaned and that was the cause of the smell. I had been given a dehumidifier for the flat but was made to run it 24/7 because the flat retains moisture when having a shower or cooking. No matter how dry I tried to make the flat it would get damp again and mould would return. This does not follow the Government guidelines for suitable living conditions in the UK.
Vanilla lettings attitude towards this was manipulative and unserious. They said that if I wanted to move flats they might not have any available so I’d have to look elsewhere which scared me and I decided not to move because I was not in a position to move again. They then suggested having the cooking extractor fan on as well as the dehumidifier to reduce the damp which was completely unreasonable. The constant fan noises made it unbearable to live in that condition. They then told me that this condition in the flat is to be expected with the British weather.
They ignored my pleas of help when it was effecting me mentally and refused to work with me saying whether they could move me or not. The feeling I got was it was my problem and I should just deal with it. I was miserable knowing that after general everyday cleaning of the flat there was still mould that needed to be cleaned. I was there at university not to become a mould specialist! But hey, I know how to clean layers of mould off any surface now.
More reviews for Vanilla Lettings
I stayed at Luxus residences in Huddersfield run by Vanilla lettings 2022-2024. In short I had a horrible experience. The flat was the basement flat which had had a leak before I moved but they assured me it was fixed and the flat was ready. The day of moving in the flat stank and the floor was so dirty that by the time I left there was still engrained dirt that would rub off on my socks when walking around. I had black mould and white mould on all the furniture and it covered my kitchenware and has damaged my shoes. I have had to throw out food items such as tea and herbs from cupboards from mould. There was black sludge under the sink that has not been cleaned and that was the cause of the smell. I had been given a dehumidifier for the flat but was made to run it 24/7 because the flat retains moisture when having a shower or cooking. No matter how dry I tried to make the flat it would get damp again and mould would return. This does not follow the Government guidelines for suitable living conditions in the UK.
Vanilla lettings attitude towards this was manipulative and unserious. They said that if I wanted to move flats they might not have any available so I’d have to look elsewhere which scared me and I decided not to move because I was not in a position to move again. They then suggested having the cooking extractor fan on as well as the dehumidifier to reduce the damp which was completely unreasonable. The constant fan noises made it unbearable to live in that condition. They then told me that this condition in the flat is to be expected with the British weather.
They ignored my pleas of help when it was effecting me mentally and refused to work with me saying whether they could move me or not. The feeling I got was it was my problem and I should just deal with it. I was miserable knowing that after general everyday cleaning of the flat there was still mould that needed to be cleaned. I was there at university not to become a mould specialist! But hey, I know how to clean layers of mould off any surface now.
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