162 Albert Road
Leytonstone, London, E10 6PB
ⓘ
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⭐ Tenancy review
Getting deposit back a nightmare, and aggressive at increasing rent.
4 ★★★★☆☆☆☆☆☆
Overall tenancy rating
Moved out
2018
Date reviewed
12 September 2019
Vanilla Lettings, Huddersfield
3 ★★★☆☆☆☆☆☆☆
Letting Agent rating
There were two conditions in my rental agreement - one that two large items of furniture would be removed. The other was that it would be professionally cleaned afterwards. Neither were done so I had to stack up the furniture in one of the bedrooms which wasn't useable for two weeks whilst they organised getting it collected. It was also not cleaned - the blinds especially were really grotty and sticky and covered in fluff, and there was dust everywhere.
At the end of the tenancy I had not received my deposit back within the required timetable by the tenancy deposit scheme rules (10 working days), and likewise hadn't been informed of any deductions. When I tried to chase it, I was simply told "We will surely update you in due course, if any deductions is required.".
As I had neither had an inventory done when I moved in, and had cleaned the flat within an inch of its life when I moved out so it was gleaming, I was not prepared to have any deductions considering they had not done what they'd said they'd done at the beginning of the tenancy. I submitted a complaint to the tenancy deposit scheme and received my deposit back in full.
I also found them very aggressive when increasing the rent. I was already pretty much at the top of what I could afford in the first year, and at the end of the contract, I was told it would increase by £100. However, rent prices had been stable for the year in the area, so was far beyond inflation. We 'settled' on £50 more. When I moved out a few months later, they advertised the property back at it's original price in the first year.
More reviews for Vanilla Lettings
At the end of the tenancy I had not received my deposit back within the required timetable by the tenancy deposit scheme rules (10 working days), and likewise hadn't been informed of any deductions. When I tried to chase it, I was simply told "We will surely update you in due course, if any deductions is required.".
As I had neither had an inventory done when I moved in, and had cleaned the flat within an inch of its life when I moved out so it was gleaming, I was not prepared to have any deductions considering they had not done what they'd said they'd done at the beginning of the tenancy. I submitted a complaint to the tenancy deposit scheme and received my deposit back in full.
I also found them very aggressive when increasing the rent. I was already pretty much at the top of what I could afford in the first year, and at the end of the contract, I was told it would increase by £100. However, rent prices had been stable for the year in the area, so was far beyond inflation. We 'settled' on £50 more. When I moved out a few months later, they advertised the property back at it's original price in the first year.
162 Albert Road, Leytonstone, London
6 ★★★★★★☆☆☆☆
Property rating
Large flat - 2 beds, kitchen/diner, nice south facing garden. But quite dark and several walls had damp. In the kitchen the bottom cupboards were actually unusable because of it. Bathroom floor tiles were laid without making the surface underneath flat. Lots of things left from previous tenants.
Leytonstone, London
8 ★★★★★★★★☆☆
Area rating
Local area was great. Nice and quiet - lovely gardens etc. Great neighbours. Lots of cool little shops and pubs with interesting evenings/theme nights.
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