Andrews, Bishopston

Good at sending repair men to fix things. Fees expensive and lots of fees. Had to fight to get deposit back - did get it back but resented time wasted. Agency tried to make us pay for a cleaner, but we did not want to pay for a cleaner (used to moving out and end of tenancy cleaning) Our deposit was withheld because we had left a bit of limescale on the shower head. Agency claimed mould in silicone was caused by us, but check in photos showed it there in beginning. Agency claimed we had not maintained the garden. We moved in in May and left in October, the agent had not looked at check in and check out pictures which showed more weeds in May than in October! The only legitimate reason for withholding deposit was that we had forgotten to replace three incandesent lightbulbs.( in the end we were charged £45 for the agency to replace these). Very frustrating to have to spend time getting back £200 just for the above. We were left wondering if this kind of treatment of deposits was common for this agency. We were forced to sign a year tenancy, very hard to find family houses and when we had to move out earlier, despite giving alot of notice and agency having found someone to move in straight away, we were charged £1,060.80 for the privilege....