Tenancy review for 80-82 Gloucester Road in Horfield, Bristol rented via Andrews

“Problems getting deposit back, extortionate fees ”
80-82 Gloucester Road, Horfield, Bristol, BS7 View on map
Overall Tenancy Rating: 6
★★★★★★☆☆☆☆
Moved In: 06/05/2013
Rent: £1250
Date reviewed: 27 April 2017
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Letting agent review for Andrews, Bristol

Agency rating: 4
Good at sending repair men to fix things. Fees expensive and lots of fees. Had to fight to get deposit back - did get it back but resented time wasted. Agency tried to make us pay for a cleaner, but we did not want to pay for a cleaner (used to moving out and end of tenancy cleaning) Our deposit was withheld because we had left a bit of limescale on the shower head. Agency claimed mould in silicone was caused by us, but check in photos showed it there in beginning. Agency claimed we had not maintained the garden. We moved in in May and left in October, the agent had not looked at check in and check out pictures which showed more weeds in May than in October! The only legitimate reason for withholding deposit was that we had forgotten to replace three incandesent lightbulbs.( in the end we were charged £45 for the agency to replace these). Very frustrating to have to spend time getting back £200 just for the above. We were left wondering if this kind of treatment of deposits was common for this agency. We were forced to sign a year tenancy, very hard to find family houses and when we had to move out earlier, despite giving alot of notice and agency having found someone to move in straight away, we were charged £1,060.80 for the privilege....
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Property review for 80-82 Gloucester Road, Horfield, Bristol

Property rating: 5
Large cold house, very poor loft insulation, told we had to insulate loft ourselves if we wanted it done. There was mould on one of the rooms in spring and summer. We were told it would go away but it didn't. Upstairs shower had black mouldy silicone. Garden was run down and concretey, had a rockery, alpine plants, lots of weeds. Not very child friendly, but sunny back garden, front garden was weedy and a bit neglected. In need of some love, lots of brown nylon carpets.
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Area review for Horfield, Bristol

Area rating: 9
Really nice neighbourhood, Good Parks within 10 minutes walk, road was quiet. Close to Gloucester Road shops and good schools.
Several roads around ours had regular playing out sessions and street parties and was a good friendly road. Our next door neighbours were really lovely people and kind to the children.
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