Tenancy review for 10 High Street in Theale, Reading rented via Queensgate Residential

Agency rating: 1

I would give them zero stars if I could. They have lied to me, fobbed me off, and let a contractor into my home when I wasn't there without telling me. They have failed to remove waste from around the property, or fix a broken gate, that I reported in September, and to deal with an issue with the bins I told them about nearly a month ago. I'm paying a great deal of money for a flat and I'd expect it, as an absolute minimum, to be clean and secure. It is neither. This is my worst experience of dealing with a letting agent, even my years in shoddy student housing weren't this much trouble, and I would recommend you avoid dealing with them.

Property rating: 3

Looks nice, until you look too closely. Painted over the mould and the car park is full of overflowing bins and contractor waste.

Area rating: 7

Quiet and pleasant enough. Good access to the motorway and the train station. Only positive thing about it.