Tenancy review for 18 Eastfield Crescent in Hull Road, York rented from Jenny Fall rented via Adam Bennett Lettings

Landlord rating: 1

Jenny Fall does not even deserve 1 star. Outrageous and frankly disgusting behaviour towards the tenants. She broke the law multiple times- including letting random workmen into the property on several occasions during a pandemic lockdown to do work such as pulling the floor up in the bathroom etc without permission of the tenants or without telling the tenants she wanted it to happen, which is bad and illegal enough never mind during a pandemic lock down in April/may which risked contamination of the tenants as we visited the house to find the house torn up and they came back when we were there. When we first moved in there was a window broken downstairs, anyone could fit through it to rob the house etc- she knew this and did nothing, then said the tenants had to sort it out before adam and bennet did intervene on this occasion and tell her she had to do it in which it got fixed months later. She deemed someone a lead tenant and would only talk to or through them with complete disregard to the other tenants who barely spoke to the tenant she chose to communicate through. She entered the property herself on several occasions without any permission or warning so broke the tenancy agreement. She was rude to the tenants several times and completely unprofessional. She then tried to restrict giving the deposits back, we had to go to COURT to get the deposits back, in which we did and they said she was being unreasonable! She tried to keep £400 from us of the deposit, and we got basically the full amount left, she also lied multiple times during these court proceedings. This is just a few occasions, I could go on and on AVOID AT ALL COSTS

Agency rating: 3

The agency Adam and Bennet did as best as they could/ they were helpful on the phone and reassured us when we were having trouble, but had no legal power to inflict anything on the landlord despite her breaking the law and tenancy agreement which we signed through them. They had good intentions but didn’t actually act with these and could just give advice. When she was breaking the law sending workmen in illegally etc Adam bennet were understanding and actually stated they would refuse to work with the landlord again, showing how bad this landlord Jenny Fall is, whether they went through with this or not we are yet to find out.

Property rating: 1

Property was old fashioned- new new furniture, very much antique but old not in a fashionable way. Disabled handles in the toilet with no use? There were loads of wood lice downstairs and upstairs, they were there for the whole tenancy with the refusal to do anything but put sticky sheets in the odd place to try and get them which didn’t work. The bedrooms were ok, most had double beds, and lockable doors. But one bedroom is so small it can only fit a single bed and no wardrobe or drawers in it. When we moved in there was dirt every where, she claimed she had a professional cleaner in - she did not.

Area rating: 5

Transport was good with buses and near university, neighbourhood was very family bases, but honestly it could have been the nicest neighbourhood ever and it still wouldn’t be worth putting up with the house or landlord.