Tenancy review for 6 Hanson Gardens in Cleeve West, Cheltenham rented from Ken Muir rented via Perry Bishop

Landlord rating: 1

If it was possible to give the landlord 0 stars then we would. Ignored repeated requests to fix faults; refused to return overpaid rent for over 3 months to the point we reported him to the police; continually tried to negotiate compensation for ‘damage’ we supposedly caused and take this from the deposit causing us so much stress we eventually agreed on a sum anyway.

We have been left so angry by the way he has treated us we are now seeking a small claims against him

Agency rating: 7

No issues with agent in general. We felt their communication during disputes with the landlord could have been better but they did persevere in trying to chase him up on multiple issues

Property rating: 5

En suite bathroom prone to mould. Landlord refused to address for 9 months and then blamed it on us despite ventilating as much as possible. Two boiler leaks fixed poorly leading to unusable bedroom for a month and mould on the carpet.

Outdoor fencing damaged and landlord failed to repair for over 9 months. Slippery decking which needed replacing again not addressed for months by landlord

Area rating: 10

Lovely neighbours, short drive to central bishops cleeve. Safe and quiet street, walking distance to several playgrounds