Tenancy review for 15 Mill Road in Petersfield, Cambridge rented from Susan Hegarty

Landlord rating: 1

At the beginning of my tenancy, the landlady and landlord started off well. Regular cleaners and most issues were taken care of quickly.

However, it changed when one day they came to inspect the property. They demanded another tenant look at the bathroom and began screaming at her. We were accused of living like animals and illegally housing tenants without their knowledge based solely on the fact there were many shampoo bottles. The landlord then begun throwing shampoo bottles around the bathroom telling us we were disgusting. It came as a surprise because we were very clean tenants.

Another day, we came home to find all our belongings in the kitchen thrown outside in the garden and an email saying to not leave anything at all in the kitchen.

We repeatedly received threatening emails stating that, if we are ever caught with anyone in the house who is not a tenant, we will be immediately evicted.

They made extremely unreasonable charges on my deposit and took over 2 months to return it. I was shocked at the amount they took. I didn't want anything more to do with them so accepted it and moved on.

I feel sorry for the tenants who have suffered under these landlords. I would avoid them like the plague.

Property rating: 3

One of the showers suffered from mold and eventually became unusable. This is after the second bathroom was taken out of service so we had one bathroom in an eight bedroom house. Despite being informed of the condition of the house, they didn't try to fix it, likely because they were going to sell the house soon anyway.

Area rating: 1

It was close to the city center and the neighbourhood had a lot of nice shops nearby.