Tenancy review for 1 Stanley Street in Ormskirk, Ormskirk rented via Ormskirk Lettings

Agency rating: 1

Ormskirk Lettings are the worst letting agency I have ever rented a property from. The staff were unorganised, never replied on time, and the manager, Leslie, was straight out rude. We only got our washing machine and desks (which were promised to us in our contracts) after one and two months, respectively, of repeatedly emailing the agency and finally threatening to hold back rent.
We never got our deposits back, but weren't given a reason for this. It was only after repeated enquiry that we were told we wouldn't get them back because one of the tenants hadn't paid his rent and bills. To this day (we moved out ten months ago) they haven't confirmed the amount of owed bills (for which we were jointly liable), which cannot add up to the amount of our three deposits.
When speaking to the staff about any issues in person, they always told us to email them. When emailed, they hardly ever replied.

Property rating: 5

The house I lived in with two housemates was a nice and spacious property with a conservatory, garden and terrace. However, the garden and terrace were in a bad condition and the landlord had left a lot of rubbish outside. The kitchen was newly renovated, but there was no washing machine until a month after we'd moved in. The windows were very badly insulated, so that the rooms got very cold, the rooms facing the street were very loud, and there was condensed water inside the windows. One of the rooms was so small that only a single bed and a shelf fit in, still OSL wanted to rent it out as a single room (it was not taken).

Area rating: 10

Ormskirk is a very nice neighbourhood. The location of the property was perfect for access to the university and Ormskirk centre.