Tenancy review for 11 Halsall Ln in Ormskirk, Ormskirk rented via Ormskirk Lettings

Agency rating: 1

At the start of the tenancy, the agency was friendly, supportive and helpful however during the commencement of the tenancy, I found the agency to become more and more difficult to deal with. The staff were patronising, unhelpful and on most occasions were unsure of their job roles and the information they were sharing. Examples of these included misinformation, unsure of certain details pertaining to the property itself, not following legal obligations in reference to advertising and displaying information, sharing the landlord's details and using the tenancy contract as their 'go to' when issues were raised. An example of their unreliability and undermining tactics involved telling a professional engineering company to not speak to me as a customer, as they were giving me incorrect information and lying in order to manipulate the situation.

Property rating: 6

The property was a great 2 bedroom, ground floor flat, in a lovely area of Ormskirk. The property was freshly decorated, met my needs & expectations as a student and primarily was a great find. The property was furnished and provided the basic amenities which was required. The back of the property was a big outdoor space, shared with adjoining neighbours.

Area rating: 9

The neighbourhood was a friendly, quiet area where I found I was able to become friends with a number of close neighbours. The property was further away from the University however I was aware of this when viewing the property. I was lucky enough to be able to have a double driveway, which was shared with a neighbour.