Tenancy review for 11 Halsall Lane in Ormskirk, Ormskirk rented via Ormskirk Lettings

Agency rating: 1

If I could give Ormskirk Lettings a 0 rating out of 10 I would. They are unprofessional, arrogant and bullying, and lack a moral compass.

When challenged about their behaviour they responded by saying they were being threatened. They refused to disclose their in-house complaints procedure, which redress scheme they were a member of, and refused to take a complaint from me.

I had to go through a lengthy process of reporting them to Ombudsman Services-Property (the redress scheme they were a member of). The Ombudsman found in my favour and they were required to pay me compensation, and carry out other remedial actions. They ignored the binding requirements of the Ombudsman within the permitted stipulated timeframe displaying their arrogance and disregard for everyone.

During the period of the investigation they carried on with their unprincipled business practices, and still are although I cannot give details here as there are ongoing investigations into these.

The only advice I would give anyone here and based on my own experience with this company is please think extremely carefully before signing anything with Ormskirk Lettings as they are most definitely not fit for purpose in my opinion, and I can stand over everything I've said here with supporting documentary evidence.

Property rating: 4

The property was just okay for a term time tenancy but I feel it would be hard going to live in it all the time due to the way it's kitted out. Getting anything done in it by Ormskirk Lettings the management agency is very difficult as they tend to just ignore you. However, they're very quick to claim deposits for so called repairs or damage.

Area rating: 5

The neighbourhood is fine and not too far from town where you can get buses or trains.