Tenancy review for 31 Saint Mary Street in St Luke, Winchester rented via Martin & Co

Agency rating: 1

It took till Christmas break before anything was done about the mould in the downstairs room. We were left without a working oven for 6 weeks despitegetting in contact with the landlords multiple times. The plunger on the toilet broke leaving it difficult to flush, we were told that maintenance would be found asap yet did not see them after 2 weeks, we contacted the landlords again and it turns out maintenance had attended the wrong house, useless. During the summer, maintenance began renovations on the bathroom changing the radiator which had been rusty and not 100% function for the first year. Then they replaced the sink which was a hygiene problem for the whole first year. They ripped it out and replaced it with a nice sink and cupboard. However, where the old sink was attached to the bath this had left a large hole revealing the underside of the bath. We were told maintenance would return soon to finish the refurbishments. 10 months have passed and this is yet to be finished!! Landlords are very difficult to communicate with they never check up with us see how we are doing. If we message them it takes days for them to reply.

Property rating: 3

3 double bedrooms of good size, one single bed room which was extremely small. House was claimed to be cleaned prior to start of tenancy. However, carpet was dirty, fridges were not cleaned out, dust and spiders everywhere. There were holes in the walls which were not there when we viewed the property. Mould began to grow in downstairs bedroom due to leaking roof.

Area rating: 7

Very close to uni, friendly neighbours, good transportation links. 25 min walk from town