Tenancy review for 29 Beaumont Street in Saint Judes, Bristol rented from Midas Lettings Property Management rented via Urpad
“Heartless bullying liars”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 14/11/2014
Date reviewed: 3 April 2017
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Landlord review for Midas Lettings Property Management, Bristol
Landlord rating: 1
The house was managed by Midas Lettings Property Management. Communication with them was extremely poor. They asked for a reference from our previous landlord, which he was happy to do. However, they did not contact him for the reference, and then complained that he had not replied to their requests, until they eventually realised their mistake.
They said they would arrange with us a move in date, but as it got closer to the time when we needed to move out of our current house, we became more and more concerned that they didn't contact us or respond to our emails or phone calls. Eventually they contacted us suggesting a date which was after our move out date (which we had informed them of), and several weeks later than the availability advertised. They said this was because repairs needed to be completed before we moved in. We told them this was not possible, then didn't hear anything for several days. Eventually, after repeatedly phoning them, we got hold of them and they informed us that in actual fact it could take many more weeks before we could move in, as the current tenants were refusing to leave. This, presumably, was information they already had but had chosen not to pass on to us. We were then left with only 2 weeks to find new accommodation. There was not a hint of an apology.
More reviews for Midas Lettings Property Management ⇒
They said they would arrange with us a move in date, but as it got closer to the time when we needed to move out of our current house, we became more and more concerned that they didn't contact us or respond to our emails or phone calls. Eventually they contacted us suggesting a date which was after our move out date (which we had informed them of), and several weeks later than the availability advertised. They said this was because repairs needed to be completed before we moved in. We told them this was not possible, then didn't hear anything for several days. Eventually, after repeatedly phoning them, we got hold of them and they informed us that in actual fact it could take many more weeks before we could move in, as the current tenants were refusing to leave. This, presumably, was information they already had but had chosen not to pass on to us. We were then left with only 2 weeks to find new accommodation. There was not a hint of an apology.
Letting agent review for Urpad, Filton
Agency rating: 1
We paid Urpad a holding deposit for a property which they were advertising for a property management company. Unfortunately, things fell through with the property managers - the previous tenants were refusing to leave and could not be evicted in time for us to move in, which we were told with very little time to spare.
Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
More reviews for Urpad ⇒
Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
Property review for 29 Beaumont Street, Saint Judes, Bristol
Property rating: 1
We did not rent the property in the end as the previous tenants did not want to leave.
More reviews for 29 Beaumont Street ⇒
Area review for Saint Judes, Bristol
Area rating: 1
We didn't live there as the tenancy fell through at the last minute, so we never moved in.
More reviews for Saint Judes ⇒
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